Tech Mahindra, a leading global provider of technology consulting and digital solutions, has announced a strategic partnership with ServiceNow to deliver next-generation broadband solutions for Communication Service Providers (CSPs). This collaboration introduces a comprehensive, vertical solution stack that supports every phase of a CSP’s journey—from network planning and deployment to operations management, customer experience enhancement, and service monetization.
At the core of the offering is Tech Mahindra’s netOps.now platform, an end-to-end, pre-integrated solution built on ServiceNow’s Technology, Media and Telecommunications (TMT) product suites. The platform unifies key functions including customer care, operations, order management, and partner ecosystems, enabling CSPs to streamline workflows and improve service delivery.
The solution further incorporates AI-driven analytics, Network-as-a-Service (NaaS) capabilities, cloud-native Open-Source Software (OSS), and intelligent automation. These features empower CSPs to boost operational efficiency by up to 50%, accelerate time-to-market, and scale broadband rollouts to meet the growing demand for ‘Everything-as-a-Service’ models.
Atul Soneja, Chief Operating Officer, Tech Mahindra, said, “The telco industry faces increasing pressure to modernize legacy systems, streamline network management, and enhance operational agility. Our partnership with ServiceNow will address these challenges and empower broadband providers to deliver high-speed connectivity, drive digital inclusion, and create value for communities globally. With an industry-leading zero-touch broadband operations platform, we will enable customers to seamlessly address connectivity challenges across rural, suburban, and urban markets.”
The partnership marks a significant step in Tech Mahindra’s continued expansion in the global broadband market, accelerating digital infrastructure and enabling CSPs to scale efficiently.
Erica Volini, Executive Vice President, Worldwide Industries, Partners, and Go-to-Market, ServiceNow, said, “Partnerships succeed best when we lean into our unique skills and expertise and have a clear view into the problem we’re trying to solve. Tech Mahindra’s solutions with ServiceNow will help our customers provide the seamless experiences that their customers expect today. I am thrilled to see the continued innovation we will achieve together to help organizations succeed in the era of digital business.”
Tech Mahindra and ServiceNow recently implemented their joint solution for a leading FibreCo in Germany, showcasing its transformative capabilities. By harnessing the full ServiceNow TMT suite, Tech Mahindra optimized the customer assurance journey, automated fulfillment processes, and enabled end-to-end tracking of fiber rollout activities. This deployment on the ServiceNow Platform led to a 20% reduction in rollout time and significantly minimized order fallouts. Additionally, by consolidating 22 legacy systems into a unified platform, the solution has streamlined execution, improved operational efficiency, and accelerated service delivery.
As broadband demand continues to surge, this partnership positions Tech Mahindra and ServiceNow at the forefront of driving digital inclusion and seamless connectivity. This next-generation broadband solution will serve as a game-changer, unlocking new opportunities and driving sustainable growth across the global broadband market.
